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TERMS
Supply terms
Quotes and orders
Delivery and support
Liability
Terms and Conditions
Definitions:
“Supplier” means NexStep Health Pty Ltd (trading as NexStep).
“Client” means the clinic, practice, or individual ordering Goods or Services from the Supplier.
“Goods” means all hardware (including AI Gait Data Treadmills), custom-made orthotics, and clinic consumables supplied by the Supplier.
“Services” means AI-generated gait data visualisation, software licensing, training, and support.
“Order” means any request by the Client for Goods or Services, whether made via the website, email, or formal quotation acceptance.
1. Supply Relationship
NexStep Health provides hardware, allied health equipment, and clinical inventory to approved business customers. Product availability, lead times, and pricing are confirmed at the point of quotation. All Orders are subject to acceptance by the Supplier. The Supplier may reject an Order if it cannot be fulfilled or if the Client is in breach of these Terms. Professional Use: The Client warrants that the Goods (specifically the AI Gait Data Treadmill) will be operated only by qualified allied health professionals.
2. Quotations and Orders
Quotes are valid only for the period stated in writing. Purchase orders are subject to acceptance, stock
availability, and agreed payment terms.
Pricing is as set out in the Supplier’s current price list or approved quotation.
Hardware: For treadmill purchases, a deposit is required as specified in the quotation, with the balance due prior to or on installation.
Consumables & Orthotics: Statements will be issued on the 1st day of each month. Payment is strictly due within 7 days of the statement date. The Supplier may charge interest at 2% per month on overdue accounts and may suspend supply of Goods or software access if accounts remain unpaid. All costs incurred in recovering overdue accounts, including legal fees, are payable by the Client.
3. Delivery and Support
Delivery dates are estimates only. The Supplier is not liable for delays. Risk in the Goods passes to the Client upon delivery or installation at the Client’s premises. Title to the Goods remains with the Supplier until full payment is received. The Supplier reserves the right to register its interest in high-value hardware on the Personal Property Securities Register (PPSR).
4. Liability
Hardware: The AI Treadmill is covered by a limited manufacturer's warranty for 12 months from the date of installation. Orthotics: The Supplier warrants that orthotics are free from defects for 30 days from delivery. Clinical Data: As the AI software generates data based on patient use, the Supplier accepts no liability for errors or unsuitability arising from incorrect setup by the Client or patient non-compliance. No Medical Advice: The Supplier provides technology for data collection; the Client is solely responsible for clinical interpretation and patient outcomes. Liability for breach of any consumer guarantee is limited, at the Supplier’s option, to repair, replacement, or refund. Intended Use: NexStep captures and displays movement, pressure and video-derived data for general movement visualisation, education and non-medical performance applications. It is not intended to diagnose, screen, predict, prevent, monitor, treat or alleviate any disease, injury or disability, or to prescribe or recommend orthoses, rehabilitation or other treatment.
5. Client Obligations​
The Client is responsible for ensuring the suitability of the AI analysis and Goods for their specific patients. The Client indemnifies the Supplier against any claims arising from the use of the Goods, except to the extent caused by the Supplier’s negligence.
6. Privacy and Data
The Supplier collects gait data and prescriptions solely for the purposes of analysis and manufacturing. Such information is handled in compliance with the Privacy Act 1988 (Cth) and the Health Records Act (where applicable).
7. Dispute Resolution
Any dispute shall first be referred to mediation in New South Wales before legal proceedings. These Terms are governed by the laws of New South Wales and the Commonwealth of Australia.
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